Microsoft Exchange FAQ

How do I access my Exchange account over the web?

Use the Outlook Web Access web-based interface, which is located at https://mail.med.utoronto.ca/owa/.

How do I change my Exchange password?

Log into the Outlook Web Access web-based interface (see above) and follow these steps:

  1. Click on Options (top right of the screen)
  2. Click on Change Password in the Options menu at the left
  3. Enter your old (current) password, and then your new password twice
  4. Click on the Save button at the top

This change will take effect immediately.

How do I access my files using Outlook Web Access?

Log into the Outlook Web Access web-based interface (see above) using the Microsoft Internet Explorer browser, and follow these steps:

  1. Click on the Documents bar (lower left of the screen)
  2. Click on Open Location (top left of the screen)
  3. In the popup box, enter the path to the personal (M:) drive:     \\meduser\yourusername$
  4. Click on Open to open this path
  5. Click on Add to Favorites to save a bookmark to this path
  6. Click on Open Location again
  7. In the popup box, enter the path to the shared (N:) drive:      \\medgroup\medgroup\
  8. Click on Open to open this path
  9. Click on Add to Favorites to save a bookmark to this path

You should now have two bookmarks under the Documents bar that will give you read only access to all of the files in your M: and N: drives. Please note that this only works with the full version of Outlook Web Access, which is available only when you are using the Microsoft Internet Explorer browser. The Documents bar is not available when using Outlook Web Access lite.

How do I configure my mobile device to access the Exchange server?

To connect a Blackberry to the Exchange Server (which is the most secure option), simply create a ticket by sending an email to discovery.commons@utoronto.ca. 

Instruction sheets for iOS and Android device setup are available at http://dc.med.utoronto.ca/content/documents.

I recently came back from vacation and I’m no longer receiving emails, what do I do?

In order for you to use your @utoronto.ca address we enter a forwarding email address in your UTORid settings, which points to your exchange account. Most likely you went to www.utorid.utoronto.ca and enabled an auto-reply.  This disables the forwarding, and needs to be put back correctly.  If you are completely sure of the forwarding address you can enter it at the UTORid website, otherwise please contact our helpdesk for the correct address.  Note: entering an incorrect address will most likely result in lost and unrecoverable emails.

Before when I would delete an email a line would be put across it and then I would purge them, but now they just disappear.  How can I recover them?  And are they gone for good?

Previously your email account was most likely setup as IMAP, but your Exchange account acts similar to Windows explorer, in that you don’t lose the email but rather it is placed in the Deleted Items folder of your exchange account.  You may go there to retrieve your deleted email, or empty the folder which would delete them, just like the Windows recycling bin.

How do I create an Exchange account in Outlook 2011 for MAC?

1. Click on Exchange account

2. Click on the Outlook icon

3. Click on Tools and then on Accounts

4. Click on Exchange account

5. Personal Information

    • Full Name – enter your name
    • E-mail Address - enter your email address
    • User Name - medicine\ UTORid
    • Password – enter your password
    • Check the “Use SSL to Connect” box

6. Click on Advanced tab and then on Server Tab

7. Directory Service

    • Server – enter “meddc2”

Check the “Use SSL to Connect” box