Student Email (ONE Mail Direct)

Service Description

ONE Mail Direct is an email service run by eHealth Ontario designed specifically to allow Ontario health care providers and learners to send personal health information (PHI) securely between registered users. The University's own email systems (and consumer email services like Gmail) are not considered secure by hospital standards, and by policy must not be used to send or receive any personal health information.

A ONE Mail Direct account, on the other hand, has been approved for exactly such secure communication, and the Faculty of Medicine has been approved to register its learners for ONE Mail Direct accounts (note that we cannot register accounts for faculty members or staff). Each account will appear in the ONE Pages email directory of any hospital participating in the ONE Mail Partnered program, including most of the Faculty’s affiliated hospitals. The account can remain active for as long as the user is in training or practicing medicine in Ontario.

Individual learners are not able to request an account directly. Invitations for ONE Mail Direct accounts for newly-registered medical students and residents are sent out annually upon formal request by the Faculty’s medical education departments. Invitations are valid for 60 days. Once created, you will receive an invitation email at your University of Toronto email address. To activate your account, simply follow the instructions in the invitation email.

If you have not received an email invitation within a month after starting your studies, or if your invitation has expired and you would like to re-activate it, please contact

Service Charges


Service Availability


Supported Hours

  • 24/7 for service issues and 24/7 technical support
  • Discovery Commons business hours for non-technical information

Support Contact

  • For service issues and technical support call the Service Desk/ONE Support at 1-866-250-1554 or email
  • For questions about University email systems, the Faculty of Medicine’s role, and information about invitations for ONE Mail Direct accounts, contact
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