UTORid Support at the Faculty of Medicine

The Discovery Commons Service Desk provides limited support to the Faculty of Medicine for the University of Toronto system login (UTORid). If you have any questions concerning the information on this page, please contact the Discovery Commons at discovery.commons@utoronto.ca.

Effective May 1^st, 2011, the Faculty of Medicine will cover the cost of creating all standard UTORids for faculty and staff awaiting their appointments.  Long-Term Guest UTORids (qq Accounts) remain an expense to be absorbed by the departments or units who request them.

Services Covered by the Faculty of Medicine

Obtaining an UTORid  |  Creating Temporary UTORids (qq Accounts)  | Problems with an Existing UTORid  |   UTORid Self Service |

Conditions and Fees:

These accounts are for individuals who are not eligible for regular UTORids (those people not part of the U of T community), who need temporary access to a Faculty of Medicine affiliated course in the U of T Portal. These accounts are active for a maximum of 360 days and then automatically expire. These accounts do not give access to the U of T Library online resources.

These requests are chargeable supported services by Discovery Commons at a rate of $25.00 per batch load, up to 500 per load.  Please complete the Guest UTORid Request Form. Your Excel file will be attached to this form.

When the qq accounts are generated, you will be contacted by Discovery Commons staff with a list of the new temporary UTORids for use in your Portal shell. This fee does not include enrolling these UTORids into your Portal shell, or any other Portal support. It is assumed the course shell administrators will distribute the temporary accounts and passwords to their students and clients.

Click here to see an example of Saving Files in CSV Format.

Problems with an Existing UTORid

The Discovery Commons Service Desk does not have the ability to:

• Reset passwords
• Make account information changes
• Update account status

If you require assistance for any of these issues, please contact the Information Commons, located on the first floor of Robarts Library. You may walk up for service (please bring photo ID for account changes) or telephone for assistance (416 978 HELP). You can visit their website to verify operating hours.

If you are having issues with your password, you can try verifying your UTORid and password on the UTORid Management Page. Select the link “Verify” under the heading ‘Problems with your UTORid.’ You can try a few different variations here without worrying about being locked out of your account. Note: Your UTORid is a combination of your lastname and firstname, is all one word, and has no capitals. Your password was self-created, is exactly eight digits, and contains a mix of characters: at least one capital OR one number.

If you are a student in the Faculty of Medicine but do not have a UTORid, please contact the Information Commons (email: help.desk@utoronto.ca or phone: 416-978-HELP) for information concerning your UTORid.

UTORid Self Service

To make changes to your account, you will need to login with your UTORid (or UTORmail account) and password.

There are several changes that you can make to your UTORid account from the UTORid Management Page. From the homepage, you can choose several options concerning the modification of your account.

For example, Faculty, Staff and Students can:

• Activate or Create their UTORid
• Manage their password
• Change your password
• Reset your forgotten password (students only)
• Setup forgotten password utility (students only)
• Make changes to their account (For example, create their UTORweb personal space or change their email address)
• Get information about their account (including their UTORid, email address, size of email folders, etc.)

If you are having issues with your UTORmail or are not receiving mail, you can check the size of your inbox (and other mail folders) on the UTORid Management Page. Click the link “Get Information.” Enter your UTORid and password AND check the box that says “Show current sizes of your UTORmail folders.” If you have any issues deleting your mail messages, please contact the Discovery Commons Help Desk.

Obtaining an UTORid  |  Creating Temporary UTORids (qq Accounts)  | Problems with an Existing UTORid  |   UTORid Self Service | Back to Top