Frequently Asked Questions

Q. How do I add Kaltura embed code to portal?

  1. In the portal course/folder, click Build Content and select Create Item
  2. Add the name of the lecture to the Name textbox
  3. In the large textbox, click HTML (one of the icons in the group at the top of the box)
  4. Copy the embed code provided to you by Discovery Commons, from (and including) < to > and paste it in the HTML code view box that opened after step 3
  5. Click Update at the bottom of the box
  6. Click Submit
  7. Check the video to make sure it displays and plays ok

Related Services:

Q: A staff member has left the department and I need to access their work files.

Written permission via email is required from the chair/director or business officer of the department or program stating this request. Clearly describe which employee requires access, what specific files are needed (all files, or specific folders), what level of access is needed (i.e. read-only, read/write, etc.), and the location of the data that needs to be accessed. This written permission must be added to a ticket before access can be granted.

Related Services: Computing Technology Support – On Demand

Q: Am I able to sync any of my work e-mail to my mobile devices?

Yes, we support the use of ActiveSync on Medicine Exchange, to allow mobile device access to email and calendar information.

Related Services: Staff & Faculty Email (Microsoft Exchange), Mobile Device Integration

Q: Before when I would delete an email a line would be put across it and then I would purge them, but now they just disappear. How can I recover them? And are they gone for good?

Previously your email account was most likely setup as IMAP, but your Exchange account acts similar to Windows explorer, in that you don’t lose the email but rather it is placed in the Deleted Items folder of your exchange account. You may go there to retrieve your deleted email, or empty the folder which would delete them, just like the Windows recycling bin.

Related Services: Staff & Faculty Email (Microsoft Exchange)

Q: Can I photocopy/scan/fax here? How?

No, we don’t provide photocopying or fax services.

Related Services: Computer Labs – Drop-In, Service Desk

Q: Can I print here? How?

No. Printers, scanners, and photocopiers are available at the Gerstein Science Information Centre.

Related Services: Computer Lab Booking, Computer Labs – Drop-In, Service Desk

Q: Can I use p2p (peer-to-peer) software on campus?

p2p software can have legitimate, legal uses, so it is acceptable. However, the university has a strict, zero-tolerance policy on the use of p2p software to illegally distribute data, such as copyrighted movies. The network is monitored for this activity, and if it is detected then your IP will be blocked, and your divisional IT support group will be contacted.

Related Services: Computing Technology Support – On Demand, Information Risk Management Program, Network Connectivity Support

Q: Can I use Skype in the meeting rooms at Discovery Commons?

Skype is a commercial, free, and popular tool for personal videoconferencing. MSB 3174, one of the Discovery Commons meeting rooms, is equipped with a webcam, and the microphones and speakers in the room are configured to optimize audio for Skype calls. We can help with set up, but we don’t support the product itself and have no control over the quality of the Skype call.

Related Services: Webconferencing, Event AV and Technical Support, Meeting Room Booking

Q: Do you provide AV support (for ACE/OSM classrooms)?

We can only provide classroom support for UME curriculum events. For other events, classroom technology support can be requested from Academic and Campus Events (ACE), formerly called OSM. Their website is:

Related Services: Computer Lab Booking, Event AV and Technical Support, Meeting Room Booking

Q: How can I create a departmental email account if I don’t have a UTORexchange account?

Discovery Commons has a procedure in place that we’ve worked out with UTORExchange personnel to do this for you. Please create a ticket with Discovery Commons, including the following information you’ve been given by Information Commons:

  1. Library No.
  2. Alternate ID:/Patron Number
  3. AMS/FIS code
  4. And a Display Name for the account which will go into the “From:” field of any message you will send from this account.

We’ll coordinate the rest and get the account created for you.

Related Services: Staff & Faculty Email (Microsoft Exchange)

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