Frequently Asked Questions

Q: How can I delete documents from the Internal or External Assessments folders in the Promotions applications?

By the request of the Dean, departmental staff cannot delete documents from the Internal or External Assessments folders. If you require further help with this please send a request to discovery.commons@utoronto.ca

Related Services: Faculty Senior Promotions System

Q: How can I get a copy of the video you recorded for our group?

If it is not already posted on the Blackboard portal for your course, Discovery Commons can place it on Blackboard or send it by ShareFile. There will be a web posting cost if your department does not have a contract with Discovery Commons.

Related Services: Video Production and Post-Production , Media File Hosting, Lecture Capture

Q: How can I record my computer presentation and voice for a project I am working on?

You can go to http://www.oise.utoronto.ca/online/Instructors/Camtasia/index.html and download the Camtasia relay recorder. Instructions on how to use Camtasia are lower on the page.

Related Services: eLearning Module Training, Lecture Capture

Q: How do hospital staff get a UTORid?

Clinical supervisors, course directors or preceptors may request access to Blackboard for hospital staff that assists them in their work with the Faculty of Medicine. If you fall into this category and will not appear in HRIS, your sponsoring department, should request a standard UTORid through Discovery Commons. These UTORids will enable you to access Blackboard only. Full access to the University’s libraries, wireless system and teaching stations are granted only to staff who are fully affiliated with the Faculty of Medicine.

Related Services: HR Reporting System (FOCUS), Identity, Authentication, and SSO (UTORid), Learning Portal (Blackboard)

Q: How do I access my Exchange account over the web?

Use the Outlook Web Access web-based interface, which is located at:

https://mail.med.utoronto.ca/owa/.

Related Services: Staff & Faculty Email (Microsoft Exchange)

Q: How do I access the network file server using Outlook Web Access?

Log into the Outlook Web Access web-based interface (see above) using the Microsoft Internet Explorer browser, and follow these steps:

  1. Click on the Documents bar (lower left of the screen).
  2. Click on Open Location (top left of the screen).
  3. In the popup box, enter the path to the personal (M:) drive: \\meduser\yourusername$
  4. Click on Open to open this path.
  5. Click on Add to Favorites to save a bookmark to this path.
  6. Click on Open Location again.
  7. In the popup box, enter the path to the shared (N:) drive: \\medgroup\medgroup\
  8. Click on Open to open this path.
  9. Click on Add to Favorites to save a bookmark to this path.

You should now have two bookmarks under the Documents bar that will give you read only access to all of the files in your M: and N: drives. Please note that this only works with the full version of Outlook Web Access, which is available only when you are using the Microsoft Internet Explorer browser. The Documents bar is not available when using Outlook Web Access lite.

Related Services: Staff & Faculty Email (Microsoft Exchange), Remote Desktop Access, Network File Server

Q: How do I access the UofT wireless network?

Q: How do I add money to my TCard (to print)?

Q: How do I book a meeting room/computer lab?

Just contact discovery.commons@utoronto.ca with the details about your request, and the Service Desk staff will do their best to fulfill it. The type of information usually required includes:

  • The name or title of the event
  • Date(s) and time(s)
  • Number of participants
  • Audio-visual requirements
  • Type of session (meeting, class, videoconference)

Related Services: Computer Lab Booking, Meeting Room Booking

Q: How do I change my Exchange password?

Log into the Outlook Web Access web-based interface (see above) and follow these steps:

  1. Click on Options (top right of the screen)
  2. Click on Change Password in the Options menu at the left
  3. Enter your old (current) password, and then your new password twice
  4. Click on the Save button at the top.

This change will take effect immediately.

Related Services: Staff & Faculty Email (Microsoft Exchange)

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