Service Catalogue Listings

Classroom support for the use of audience response systems (ARS), such as i>Clicker.

IT Service Categories

Academic IT Services, Hardware + Software, Communication + Collaboration, Help, Training + Support

Audiences

Faculty, Staff

General AV classroom support to Faculty of Medicine presenters

IT Service Categories

Academic IT Services, Hardware + Software, Help, Training + Support, Facilities

Audiences

Faculty

We provide training on the operation of classroom technologies available to Faculty of Medicine lecturers.

IT Service Categories

Academic IT Services, Hardware + Software, Help, Training + Support, Facilities

Audiences

Faculty

Provides users with a convenient way to purchase computer hardware (desktops, laptops, mobile devices, etc.), by leveraging the tier 1 vendors and purchase agreements negotiated at University level. For the purchase of computer software that does not accompany a hardware purchase, see Computer Software Purchasing.

IT Service Categories

Hardware + Software

Audiences

Staff, Faculty

The Discovery Commons has three computer labs which are equipped with laptops and internet access. These labs can be booked by Staff and Faculty to facilitate classes, special seminars, exams and tests.

IT Service Categories

Academic IT Services, Facilities

Audiences

Faculty, Staff, Students (via departmental contact)

Discovery Commons has Drop-In facilities equipped with laptops and internet access. These rooms are available Monday to Friday from 8am to 5 pm, whenever they are not booked for classes, exams or tests.

IT Service Categories

Academic IT Services, Facilities

Audiences

Student, Faculty, Staff, Visitor

The purchasing of licensed software at the University of Toronto is through the Licensed Software Office (the LSO) at the Information Commons.

IT Service Categories

Hardware + Software

Audiences

Student, Faculty, Staff

Provide consultation and technical assistance on booking and using the Discovery Commons computer labs for computerized exams.

IT Service Categories

Academic IT Services, Facilities, Project Management, Hardware + Software

Audiences

Staff, Faculty, Visitor, External

This service involves the provision of scheduled computing technology (hardware and software) support for the entire department / program during a defined period of time (minimum 1-year period).

IT Service Categories

Hardware + Software, Help, Training + Support, Networking + Wireless

Audiences

Faculty, Staff

Provide users and department with on-demand support for computers and devices which are the property of Faculty of Medicine, and basic connectivity and network troubleshooting.

IT Service Categories

Hardware + Software, Help, Training + Support, Networking + Wireless

Audiences

Staff, Faculty

Professionally-managed backup solution provided by Information Technology Services (ITS). Other than the requirement that the client system be on the University’s network, there are virtually no restrictions on the type of hardware, operating system or total amount of data to be backed up.

IT Service Categories

Hardware + Software, Access, Passwords + Security, Administrative Applications

Audiences

Faculty, Staff

Hosting of eLearning modules (such as those produced in Articulate Storyline) on our dedicated server.

IT Service Categories

Academic IT Services, Access, Passwords + Security, Communication + Collaboration, Hardware + Software, Multimedia Production

Audiences

Faculty, Staff

All USB drives used to store work-related and confidential files must be encrypted. High-quality hardware-encrypted USB drives are available at very low cost from the Faculty’s MedStore.

IT Service Categories

Hardware + Software, Access, Passwords + Security

Audiences

Faculty, Staff

Discovery Commons can provide consultation, computer technical support, AV support, and networking connectivity assistance for your event or meeting.

IT Service Categories

Academic IT Services, Facilities, Project Management, Hardware + Software, Help, Training + Support

Audiences

Staff, Faculty, Visitor

The Faculty of Medicine’s Clinical Appointment process is managed by the Faculty’s Human Resources office, and facilitated by a workflow and document management system (Laserfiche) supported by Discovery Commons.

IT Service Categories

Administrative Applications, Help, Training + Support

Audiences

Faculty, Staff

The Faculty of Medicine’s Re-Appointment process is managed by the Faculty’s Human Resources office, and facilitated by a workflow and document management system (Laserfiche) supported by Discovery Commons.

IT Service Categories

Administrative Applications, Help, Training + Support

Audiences

Faculty, Staff

The Faculty of Medicine’s Senior Promotions (Associate and Full Professor) process is managed by the Faculty’s Human Resources office, and facilitated by a workflow and document management system (Laserfiche) supported by Discovery Commons.

IT Service Categories

Administrative Applications, Help, Training + Support

Audiences

Faculty, Staff

FOCUS is a full-featured HR reporting and relationship management tool for the Faculty of Medicine that provides units one place to track and manage demographic data about faculty members. Managed by the Faculty’s Human Resources office, FOCUS was developed and is supported by the Discovery Commons specifically to meet the needs of the Faculty of Medicine.

IT Service Categories

Administrative Applications, Application Development, Help, Training + Support

Audiences

Faculty, Staff

The Discovery Commons Service Desk provides limited support to the Faculty of Medicine for the University of Toronto system login (UTORid).

IT Service Categories

Access, Passwords + Security, Application Development, Help, Training + Support

Audiences

Faculty, Staff

The goal of the Information Risk Management Program (IRMP) is to ensure that risks to the Faculty and the University, arising from mis-handling or mis-identification of information, are managed as an integral component of information solutions throughout their lifecycle, and in full accordance with the policies and guidelines of the University.

IT Service Categories

Administrative Applications, Policies + Guidelines, Academic IT Services, Application Development, Access, Passwords + Security

Audiences

Faculty, Staff

Discovery Commons has a limited number of laptops which are available for short-term, on-campus rental for emergencies, visiting staff, lectures, meetings and conferences.

IT Service Categories

Hardware + Software

Audiences

Faculty, Staff

The Faculty’s major learner information systems—MedSIS (UME), POWER (PGME) and GradSIS (Graduate Studies)—were all developed in partnership with and are supported by Knowledge4You.

IT Service Categories

Administrative Applications, Academic IT Services, Application Development, Project Management

Audiences

Faculty, Staff

The Learning Portal (Blackboard) is the University’s institutionally-supported learning management system (LMS) and secure portal.

IT Service Categories

Administrative Applications, Academic IT Services, Communication + Collaboration

Audiences

Student, Faculty, Staff

Discovery Commons supports the strategic use of the Learning Portal (Blackboard) for courses and organizations which are included in the curriculum and not found in ROSI.

IT Service Categories

Administrative Applications, Academic IT Services, Communication + Collaboration, Help, Training + Support

Audiences

Faculty, Staff

Recording of presentations, seminars, and lectures.

IT Service Categories

Academic IT Services, Multimedia Production, Communication + Collaboration

Audiences

Faculty, Staff

Infrastructure-based high-definition videoconferencing of lectures and seminars in specially-equipped classrooms.

IT Service Categories

Academic IT Services, Communication + Collaboration, Facilities, Multimedia Production, Project Management

Audiences

Faculty, Staff

LISTSERV is a system for disseminating information to large groups of people, or supporting group discussions via email.

IT Service Categories

Communication + Collaboration

Audiences

Student, Faculty, Staff

Provide consultation and technical advice on selecting the appropriate audio visual technologies and vendors for your classrooms, conference rooms, event sites, and other departmental spaces.

IT Service Categories

Multimedia Production, Project Management, Networking + Wireless, Facilities

Audiences

Staff, Faculty

Provide consultation, technical advice, and implementation support related to major IT projects such as making major departmental IT purchases, standardizing all computers in a department, transition of user accounts (email, file server) to Faculty-run services.

IT Service Categories

Project Management, Hardware + Software, Networking + Wireless

Audiences

Staff, Faculty

Conversion of media files (audio, video) from one format to another.

IT Service Categories

Academic IT Services, Multimedia Production

Audiences

Faculty, Staff

Hosting of media files on our streaming server.

IT Service Categories

Academic IT Services, Access, Passwords + Security, Multimedia Production

Audiences

Faculty, Staff

Discovery Commons has bookable meeting room facilities, some equipped with laptops and internet access.

IT Service Categories

Facilities

Audiences

Faculty, Staff, Students (via departmental contact)

The University of Toronto has negotiated a Microsoft Enrollment for Education Solutions (ESS) Program at no charge for all faculty and staff.

IT Service Categories

Administrative Applications, Hardware + Software

Audiences

Faculty, Staff

The MADLab is a student-centric facility, at the heart of the Downtown campus, devoted to accelerating mobile software development at UofT.

IT Service Categories

Academic IT Services, Application Development, Communication + Collaboration

Audiences

Student, Faculty, Staff

Help users encrypt a mobile device to protect the data on it from unauthorized access.

IT Service Categories

Access, Passwords + Security, Hardware + Software

Audiences

Staff, Faculty

Discovery Commons offers a mobile device integration service which consists of recommending and supporting the operating systems for mobile devices (smartphones and tablets) which provide the features necessary to meet security and functionality standards currently in effect at Faculty of Medicine.

IT Service Categories

Access, Passwords + Security, Communication + Collaboration, Hardware + Software, Help, Training + Support

Audiences

Staff, Faculty

Network connectivity support includes connecting computers to the University’s network (within Faculty-managed buildings and spaces), as well as IP address assignment and basic infrastructure (switch, firewall) management.

IT Service Categories

Networking + Wireless, Facilities, Help, Training + Support

Audiences

Staff, Faculty

The Faculty’s network file server provides individuals (the M: drive) and departments (the N: drive) with a business-class secure central repository located on Faculty’s local area network, or LAN.

IT Service Categories

Access, Passwords + Security, Administrative Applications, Networking + Wireless

Audiences

Staff, Faculty

Provide computer and networking assistance to individuals or departments that are moving to a new location.

IT Service Categories

Project Management, Networking + Wireless, Hardware + Software, Facilities

Audiences

Staff, Faculty, Visitor

Discovery Commons can help produce online courses, with a focus on the video portion of the course.

IT Service Categories

Academic IT Services, Project Management, Multimedia Production

Audiences

Faculty, Staff

Discovery Commons’ Fluid Surveys license expires in September 2017. A replacement survey solution is being procured by the University. We will update this page when it becomes available.

IT Service Categories

Administrative Applications, Academic IT Services, Communication + Collaboration

Audiences

Faculty, Staff

Remote Desktop is a service that allows users of Windows computers to log into their computers remotely (i.e. from home, or from a laptop).

IT Service Categories

Access, Passwords + Security, Hardware + Software, Networking + Wireless

Audiences

Staff, Faculty

Discovery Commons provides optical scan forms and electronic marking for multiple choice exams.

IT Service Categories

Academic IT Services, Help, Training + Support

Audiences

Faculty, Staff

The ISEA group of ITS facilitates the purchase of Comodo Group TLS (formerly known as SSL) certificate products for University server administrators.

IT Service Categories

Access, Passwords + Security, Hardware + Software

Audiences

Faculty, Staff

Both online and group training are available regarding tools, techniques, and best practices for end-user computing in the University environment.

IT Service Categories

Policies + Guidelines, Help, Training + Support, Access, Passwords + Security

Audiences

Student, Faculty, Staff

The Discovery Commons Service Desk provides front-line support for and access to almost all the IT services provided by the Faculty of Medicine—and even for some select University IT services.

IT Service Categories

Help, Training + Support, Facilities

Audiences

Student, Faculty, Staff, Visitor

Allows Faculty of Medicine staff and faculty members to safely and securely send and receive work related email, and to manage an electronic calendar.

IT Service Categories

Networking + Wireless, Communication + Collaboration, Access, Passwords + Security, Administrative Applications

Audiences

Staff, Faculty

ONE Mail Direct is an email service run by eHealth Ontario designed specifically to allow Ontario health care providers and learners to send personal health information (PHI) securely between registered users. Discovery Commons coordinates the creation of ONE Mail Direct accounts for medical students and residents.

IT Service Categories

Academic IT Services, Communication + Collaboration, Access, Passwords + Security

Audiences

Student

UTmail+ is the student email and calendar service at the University of Toronto. The service is powered by Microsoft’s platform and supports integrated email, calendaring, contacts and task lists.

IT Service Categories

Academic IT Services, Communication + Collaboration, Access, Passwords + Security

Audiences

Student

The eToken is the University of Toronto’s official solution for two-factor authentication (the first factor being the traditional password), replacing the previous SecurID card system. Discovery Commons issues eTokens and installs eToken software for AMS and ROSI account holders in the Faculty of Medicine.

IT Service Categories

Administrative Applications, Hardware + Software, Access, Passwords + Security

Audiences

Faculty, Staff

Adding text captions to video for accessibility or multi-language needs.

IT Service Categories

Multimedia Production

Audiences

Faculty, Staff

Full-service video production, from idea to edited video.

IT Service Categories

Academic IT Services, Multimedia Production, Project Management

Audiences

Faculty, Staff

Training in the non-technical aspects of video production, from script writing, to preparation for on-screen performances, to issues regarding post-production and hosting.

IT Service Categories

Academic IT Services, Multimedia Production, Help, Training + Support

Audiences

Faculty, Staff

Discovery Commons offers videoconference solutions (including with clinical sites via the Ontario Telemedicine Network) in select meeting rooms.

IT Service Categories

Academic IT Services, Multimedia Production, Networking + Wireless, Facilities, Communication + Collaboration

Audiences

Faculty, Staff, Student

UTORvpn is the institutional Virtual Private Network (VPN) of the University of Toronto providing staff, faculty and graduate students secure access to UofT's internal network from off campus.

IT Service Categories

Access, Passwords + Security, Networking + Wireless

Audiences

Faculty, Staff

For Faculty of Medicine clients who need a server on which to host a website or web application, the University’s Information and Technology Services (ITS) group provides access to the same secure infrastructure used by Discovery Commons to host the sites and systems we manage.

IT Service Categories

Access, Passwords + Security, Hardware + Software, Application Development

Audiences

Faculty, Staff

Discovery Commons works with our clients to design and develop academic and administrative applications to meet a wide variety of business objectives.

IT Service Categories

Academic IT Services, Access, Passwords + Security, Administrative Applications, Application Development, Hardware + Software, Project Management

Audiences

Faculty, Staff

IT Service Categories

Academic IT Services, Administrative Applications, Application Development

Audiences

Faculty, Staff

Discovery Commons performs proactive online vulnerability scanning on websites and web applications that contain confidential and (in particular) protected data (such as personal information, or PI), to ensure that all known vulnerabilities have been addressed, and that all reasonable security controls are in place.

IT Service Categories

Administrative Applications, Academic IT Services, Application Development, Access, Passwords + Security

Audiences

Faculty, Staff

ShareFile is a cloud-based file-sharing service intended for enterprise use, and is a secure alternative to DropBox (and other consumer-focused systems) for use by staff and faculty members of the Faculty of Medicine.

IT Service Categories

Access, Passwords + Security, Administrative Applications, Communication + Collaboration, Networking + Wireless

Audiences

Faculty, Staff

Webcasting is the live streaming of an event so that others can watch and listen to it online from a computer. Webcast academic events are also often called webinars.

IT Service Categories

Academic IT Services, Communication + Collaboration, Multimedia Production, Networking + Wireless

Audiences

Faculty, Staff, Student

Support for videoconferencing using web-based tools such as Skype or Google Hangouts.

IT Service Categories

Academic IT Services, Communication + Collaboration, Multimedia Production, Networking + Wireless

Audiences

Faculty, Staff, Student

Communications training related to the use of the WebPac managed website solution.

IT Service Categories

Administrative Applications, Communication + Collaboration, Help, Training + Support

Audiences

Faculty, Staff

WebPac is a service of the Faculty of Medicine that provides well-designed, inexpensive and securely managed websites for units within the Faculty of Medicine.

IT Service Categories

Access, Passwords + Security, Administrative Applications, Application Development, Communication + Collaboration, Project Management

Audiences

Faculty, Staff

Wireless access to the university's online resources is widely available across the University of Toronto tri-campus area. The primary wireless network is listed as "UofT". This network provides wireless access to faculty, staff, students, and sponsored guests and is authenticated using UTORid.

IT Service Categories

Access, Passwords + Security, Networking + Wireless

Audiences

Student, Faculty, Staff, Visitor
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