Service Desk

Service Description

The Discovery Commons Service Desk provides front-line support for and access to almost all the IT services provided by the Faculty of Medicine—and even for some select University IT services.

The Service Desk staff take requests for the various services in our service catalogue in person, by phone, email to or via a form on the website, and direct them through our ticketing system to any of the teams who will provide the most effective response for your needs. Walk-in support is available in Room 3172 MSB. New tickets may be created and existing tickets updated by staff on-site.

Service Desk staff are usually apprised of any planned or unplanned service interruptions and have ready answers for questions about the availability of DC meeting and classrooms and related equipment and software. The Service Desk area has a posted daily schedule for booked meeting and class rooms.

Services that have their own Service Desks include WebCV, MedSIS, and POWER.

Service Charges


IT Service Categories

Service Providers