Q: A staff member has left the department and I need to access their work files.

Written permission via email is required from the chair/director or business officer of the department or program stating this request. Clearly describe which employee requires access, what specific files are needed (all files, or specific folders), what level of access is needed (i.e. read-only, read/write, etc.), and the location of the data that needs to be accessed. This written permission must be added to a ticket before access can be granted.