Frequently Asked Questions

Q: How do I get an eToken for a new employee?

Go to http://dc.med.utoronto.ca/forms-and-templates and download the Etoken Request Form. Follow the instructions on the form to submit it.

Q: How do I get my UTMail+ email account?

UTmail+ is a University-wide email system that all registered learners receive accounts on. It is the replacement for the older UTORmail email system, which is being phased out.

UTmail+ is to be used for academic, course-related, and personal communication.

UTmail+ runs on the Microsoft Office365 cloud platform. In addition to email, this platform provides access to Office Web Apps that include web-optimized versions of Word, Excel, OneNote and PowerPoint. All these functions can now be accessed anywhere, anytime, via web browser or mobile device.

UTmail+ includes the ability to connect to Outlook, a large-capacity inbox, and access to password-protected online file storage through SkyDrive.

If you are a registered learner, your UTmail+ account has been created for you; simply go to mail.utoronto.ca to log in with your existing UTORid and password.

UTmail+ addresses end with @mail.utoronto.ca, rather than just @utoronto.ca. To forward your old address to UTmail+ visit uoft.me/emailforward. To migrate your old account visit uoft.me/migration.

For technical support, contact the Information Commons Helpdesk by email at 
help.desk@utoronto.ca 
or by phone at 416-978-4357.

Q: How do I know if my IP address is blocked?

To find out for sure if your IP is blocked go to the URL shown below, and click on the set of addresses that contain your IP.

http://www.noc.utoronto.ca/net-ops/security/blockedHostsList.htm

Q: How do I Password Protect My Word Document?

To encrypt your file and set a password to open it:

  1. Click the Microsoft Office Button, point to Prepare, and then click Encrypt Document.
  2. In the Encrypt Document dialog box, in the Password box, type a password, and then click OK. You can type up to 255 characters. By default, this feature uses AES 128-bit advanced encryption. Encryption is a standard method used to help make your file more secure.
  3. In the Confirm Password dialog box, in the Reenter password box, type the password again, and then click OK.
  4. To save the password, save the file.

Remove password protection from a Word document:

  1. Use the password to open the document.
  2. Click the Microsoft Office Button, point to Prepare, and then click Encrypt Document.
  3. In the Encrypt Document dialog box, in the Password box, delete the encrypted password, and then click OK.
  4. Save the file.

Set a password to modify a Word document:

  1. Click the Microsoft Office Button , click Save As, and on the bottom of the Save As dialog, click Tools.
  2. On the Tools menu, click General Options. The General Options dialog opens.
  3. Under File sharing options for this document, in the Password to modify box, type a password.
  4. In the Confirm Password dialog, re-type the password. Click OK.
  5. Click Save.

Q: How do I reduce the amount of SPAM I get?

If you are experiencing a large amount of SPAM in your Inbox then chances are that you do not have the SPAM filter activated. Please follow the instructions below to filter out SPAM E-Mail.

  • In Outlook go to the Home Tab then click Rules then Create Rule.
  • After you click on Create Rule a window will pop up, check and fill in the Subject Contains field as shown below and also check the Move The Item To Folder: field and select Junk E-Mail. Use the Select Folder Button to select the Junk E-Mail Folder.
  • Click OK on the next pop up check the Run This Rule Now box and click ok.
  • This should now filter out all E-Mails with SPAM in your Inbox.

Q: How do I reset my UTORid?

The Discovery Commons Service Desk does not have the ability to reset UTORid passwords, make UTORid account information changes, or update UTORid account status. If you require assistance for any of these issues, please contact the Information Commons, located on the first floor of Robarts Library. You may walk up for service (please bring photo ID for account changes) or telephone for assistance (416 978 HELP). You can visit http://sites.utoronto.ca/ic/ to verify their operating hours.

Q: How do I set up a generic email account for my department/program?

Information Commons is responsible for creating generic email accounts. Please visit their website at http://help.ic.utoronto.ca/solution_id_1262.html for instructions on setting up an account for your department.

Q: How do I set up a listserv?

You can set up a listserv online at https://listserv.utoronto.ca/

Q: How do I terminate my account in ShareFile?

It’s pretty simple:

  • Take a local backup of all your data from your ShareFile account.
  • Send the request to the Discovery Commons service desk to terminate your account
  • Your account will be disabled for one month, and then will be deleted

Q: How do I stream an event from the large MSB classrooms (MSB-3153 or MSB-3154) to remote participants?

Please contact Discovery Commons for options on how to do this.

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