Internet Connection FAQs

Q: When I plug my PC into a wall jack I have no internet access.

For network access you are required to contact the Service Desk and create a ticket requesting an IP address. Please state your full name, department, and room number where you would like to have network access. A technician will contact you and provide an assigned IP. The technician can assist with entering the IP address settings if need be. Do not guess at IP numbers as this may affect other users.

Q: My department will be moving next month to another location. What do I need to do to ensure that there will be network connectivity at the new location?

Faculty and staff who would like assistance in coordinating a smooth transition for your office move to a new location can contact Discovery Commons to request an office move consultation. Prior to the move, we can help assess the new location to ensure that there will be sufficient number of active network jacks for all of your computers, printers and other peripherals. We can also provide assistance in disconnecting your computers and packing them into moving bins and then reconnecting your computers in the new location and ensuring full network connectivity for all of your devices. Should you require extra additional network cables, extension cables or power bars in the new location, Discovery Commons can order these items and have them available on move day. We can also provide assistance in coordinating with Central IT Services to ensure that your staff can continue to use Administrative Systems like AMS and ROSI in the new location Discovery Commons can work to coordinate with other departments like Facilities, Trades, Movers and Vendors involved in the project if required.

Q: Who do I call to unblock an IP address?

Call the Discovery Commons service desk to report the blocked IP. A network administrator will have the IP unblocked, once its been determined that the system is cleaned of viruses or issues with computer is resolved.

Q: I am getting a Samsung Error: “Network disabled because Internet connection is slow.”

The Galaxy S3, Galaxy S4, Galaxy Note 3, and some other Samsung phones have a connection feature known as “Auto Network Switch” which may cause the "Network disabled because Internet connection is slow" error to occur. This "Auto Network Switch" setting will need to be disabled in order to connect to the card. To do this: 1. Open your phone's settings 2. Press the WiFi on the phone 3. Select Advanced and scroll down to the Auto Network Switch option 4. Uncheck the Auto Network Switch option. 5. Exit and this should fix the error. Other Android devices may have slightly different options. Look for 'Check for internet service' or 'Avoid poor networks' in your Wifi and advanced Wifi settings and make sure that these are also disabled.

Q: How do I know if my IP address is blocked?

To find out for sure if your IP is blocked go to the URL shown below, and click on the set of addresses that contain your IP. http://www.noc.utoronto.ca/net-ops/security/blockedHostsList.htm