Internet Connection FAQs
Q: How do I access the UofT wireless network?
Visit http://wireless.utoronto.ca/ to find out how to connect.
Q: When I plug my PC into a wall jack I have no internet access.
Q: My department will be moving soon to another location. What do I need to do to ensure that there will be network connectivity at the new location?
Faculty and staff who would like assistance in coordinating a smooth transition for an office move can contact MedIT to request a consultation.
Prior to the move, we can:
- help assess the new location to ensure that there will be sufficient number of active network jacks for all of your computers, printers and other peripherals
- provide assistance in disconnecting your computers and packing them into moving bins
- coordinate with Central IT Services to ensure that your staff can continue to use Administrative Systems like AMS and ROSI in the new location
- work to coordinate with other departments involved in the project, like Facilities, Trades, movers, and vendors, if required
- order additional network cables, extension cables, or power bars and have them available on move day, should you require them in the new location
At the new site, we can:
- provide assistance in reconnecting your computers in the new location
- help ensure full network connectivity for all of your devices.
Q: Who do I call to unblock an IP address?
Call the MedIT service desk to report the blocked IP. A network administrator will have the IP unblocked, once its been determined that the system is cleaned of viruses or issues with computer is resolved.
Q: I am getting a Samsung Error: “Network disabled because Internet connection is slow.”
The Galaxy S3, Galaxy S4, Galaxy Note 3, and some other Samsung phones have a connection feature known as “Auto Network Switch” which may cause the "Network disabled because Internet connection is slow" error to occur. This "Auto Network Switch" setting will need to be disabled in order to connect to the card.
To do this:
- Open your phone's settings
- Press the WiFi on the phone
- Select Advanced and scroll down to the Auto Network Switch option
- Uncheck the Auto Network Switch option.
This should fix the error. Other Android devices may have slightly different options. Look for 'Check for internet service' or 'Avoid poor networks' in your Wifi and advanced Wifi settings and make sure that these are also disabled.