eToken, Browser, ShareFile, TCard, listserv FAQs

Q: How do I get an eToken for a new employee?

Go to and download the Etoken Request Form. Follow the instructions on the form to submit it.

Q: How do I set up a listserv?

You can set up a listserv online at

Q: How do I clear my browser “cookies”?

Please note: instructions may be slightly different based on the version of your browser.

In Internet Explorer:

  • Select Tools
  • Select Internet Options
  • Click Delete in Browsing history
  • Make sure Cookies and website data is selected
  • Click Delete

In Firefox:

  • Select Tools
  • Select Options
  • Select Privacy
  • Click Show Cookies
  • Click Remove All Cookies

In Chrome:

  • Click the Chrome menu
  • Select Settings
  • Click Show advanced settings…. link
  • In Privacy click Content settings
  • In Cookies click All cookies and site data….
  • Click Remove all

Q: I am unable to open folders in ShareFile on my desktop

You may need to uninstall and reinstall the tool.

  • Completely end the sync engine process by following these steps:
    • Right click on the task bar at the bottom of your screen and choose 'Start Task Manager'
    • Under the 'Processes' tab find 'Syncengine.exe*32', highlight and choose 'End Process'
  • Delete the Configuration file:
    • Press the Windows key and 'R' simultaneously on your keyboard
    • Enter '%appdata%' and press enter
    • Navigate to ShareFile\SyncEngine\sfconfig and delete this file
  • Once this is completed, uninstall and reinstall ShareFile.

Q: How do I terminate my account in ShareFile?

It’s pretty simple:

  • Take a local backup of all your data from your ShareFile account.
  • Send the request to the Discovery Commons service desk to terminate your account
  • Your account will be disabled for one month, and then will be deleted

Q: How do I add money to my TCard (to print)?

Visit to find out how to do this.