Q: I am unable to open folders in ShareFile on my desktop

You may need to uninstall and reinstall the tool.

• Completely end the sync engine process by following these steps:
  • Right click on the task bar at the bottom of your screen and choose 'Start Task Manager'
  • Under the 'Processes' tab find 'Syncengine.exe*32', highlight and choose 'End Process'
• Delete the Configuration file:
  • Press the Windows key and 'R' simultaneously on your keyboard
  • Enter '%appdata%' and press enter
  • Navigate to ShareFile\SyncEngine\sfconfig and delete this file
• Once this is completed, uninstall and reinstall ShareFile.