Frequently Asked Questions

Q: What teaching tools or technological activities are currently available for Faculty to use in an "flipped" classroom teaching model?

Discovery Commons has a number of instructional technologies available such as software capture, web collaboration and presentation publishing programs. The department also has a permanent multimedia studio used for recording professional video and computer presentations to deliver as online lectures; see examples. Our knowledgeable staff can work with you on creating effective professional course material together.

Q: What type of web conferencing service does Discovery Commons offer (i.e. how can I share video, voice and digital content within a group)?

Discovery Commons supports the university’s portal webconferencing tool, Blackboard Collaborate. This is a robust web-based tool allowing for multiple participants to join a virtual meeting room for real-time communication with a personal web cam, microphone and desktop sharing. Students see a video feed of the seminar or meeting leader and (if enabled), feeds of other students. They can watch content, such as Powerpoint, shared desktops, or other documents, and can be allowed to contribute in any of a number of ways. Go here for more information:

Q: When I plug my PC into a wall jack I have no internet access.

For network access you are required to contact the Service Desk and create a ticket requesting an IP address. Please state your full name, department, and room number where you would like to have network access. A technician will contact you and provide an assigned IP. The technician can assist with entering the IP address settings if need be. Do not guess at IP numbers as this may affect other users.

Q: Where is MSB room XXXX?

Yes, the room numbering system in the MSB is confusing! Look at the 4-digit number of the room in question. The first digit is the floor number, the basement being the first floor. The second digit represents north/south, starting with 1 for the north end of the building (towards King’s College Circle) to 3 for the south end (towards College Street). The third and fourth digits represent east/west, starting with 01 for the east end of the building (towards Queens Park) to 99 for the west end (towards Convocation Hall).

Q: Who do I call to unblock an IP address?

Call the Discovery Commons service desk to report the blocked IP. A network administrator will have the IP unblocked, once its been determined that the system is cleaned of viruses or issues with computer is resolved.

Q: Why can’t I use my own laptop for lectures?

Lectures usually are back to back which doesn’t give us much time to fix a laptop connection issue. We ask Professors to submit their presentations two weeks in advance so we can pretest presentations to minimize lecture loss of time.

Q: Will UofT issue me with a ONE Mail account if I am doing a visiting elective with UofT?

No, we can only issue UofT Students, Residents and Fellows with ONE Mail accounts.

Q: Before when I would delete an email a line would be put across it and then I would purge them, but now they just disappear. How can I recover them? And are they gone for good?

Previously your email account was most likely setup as IMAP, but your Exchange account acts similar to Windows explorer, in that you don’t lose the email but rather it is placed in the Deleted Items folder of your exchange account. You may go there to retrieve your deleted email, or empty the folder which would delete them, just like the Windows recycling bin.

Q: I lost my mobile device during Discovery Commons off business hours. How do I remotely delete (wipe-out) its content?

Please click here and find the file entitled “How to remotely wipe your mobile device,” and follow the instructions.

Q: My department will be moving next month to another location. What do I need to do to ensure that there will be network connectivity at the new location?

Faculty and staff who would like assistance in coordinating a smooth transition for your office move to a new location can contact Discovery Commons to request an office move consultation.

Prior to the move, we can help assess the new location to ensure that there will be sufficient number of active network jacks for all of your computers, printers and other peripherals. We can also provide assistance in disconnecting your computers and packing them into moving bins and then reconnecting your computers in the new location and ensuring full network connectivity for all of your devices. Should you require extra additional network cables, extension cables or power bars in the new location, Discovery Commons can order these items and have them available on move day.

We can also provide assistance in coordinating with Central IT Services to ensure that your staff can continue to use Administrative Systems like AMS and ROSI in the new location

Discovery Commons can work to coordinate with other departments like Facilities, Trades, Movers and Vendors involved in the project if required.

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