Frequently Asked Questions

Q: Why can’t I use my own laptop for lectures in the large MSB classrooms (MSB 3153 & MSB 3154)?

All of the software necessary for running the lectures, including connecting with remote students and/or faculty, is installed on the PC that is in the room already. Additionally, if a connection or other issue were to occur on an individual's laptop, we have little time to resolve it. The in-room PCs are tested often for the tasks they are required to do, so we are confident that they are the best machines for lecture delivery.

Q: Before when I would delete an email a line would be put across it and then I would purge them, but now they just disappear. How can I recover them? And are they gone for good?

Previously your email account was most likely setup as IMAP, but your Exchange account acts similar to Windows explorer, in that you don’t lose the email but rather it is placed in the Deleted Items folder of your exchange account. You may go there to retrieve your deleted email, or empty the folder which would delete them, just like the Windows recycling bin.

Q: I lost my mobile device during Discovery Commons off business hours. How do I remotely delete (wipe-out) its content?

Please click here http://dc.med.utoronto.ca/content/documents and find the file entitled “How to remotely wipe your mobile device,” and follow the instructions.

Q: My department will be moving next month to another location. What do I need to do to ensure that there will be network connectivity at the new location?

Faculty and staff who would like assistance in coordinating a smooth transition for your office move to a new location can contact Discovery Commons to request an office move consultation.

Prior to the move, we can help assess the new location to ensure that there will be sufficient number of active network jacks for all of your computers, printers and other peripherals. We can also provide assistance in disconnecting your computers and packing them into moving bins and then reconnecting your computers in the new location and ensuring full network connectivity for all of your devices. Should you require extra additional network cables, extension cables or power bars in the new location, Discovery Commons can order these items and have them available on move day.

We can also provide assistance in coordinating with Central IT Services to ensure that your staff can continue to use Administrative Systems like AMS and ROSI in the new location

Discovery Commons can work to coordinate with other departments like Facilities, Trades, Movers and Vendors involved in the project if required.

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