Using a captioning service, MedIT can facilitate adding text captions (closed or open) to video. The captions are white letters on a darkened background at the bottom of the screen; medical terms and names that may be unfamiliar to the captioner can be called out in advance so spellings are correct. Open captions are automatically visible when the video plays (but can be turned off); closed captions need to be turned on by the user to be visible.

MedIT Service Desk

MedIT Service Desk

Training in the non-technical aspects of video production, from script writing, to preparation for on-screen performances, to issues regarding post-production and hosting.

MedIT Service Desk

UTORvpn is the institutional Virtual Private Network (VPN) of the University of Toronto providing staff, faculty and graduate students secure access to UofT's internal network from off campus. This service is intended to be used for work and study related purposes, and all of your internet traffic will be routed through UofT's network when you are connected. To use UTORvpn you must have an active UTORid. MedIT requires the use of UTORvpn to access some services, such as client-managed virtual servers.

vpn@utoronto.ca

MedIT can provide consultation, computer technical support, AV support, and networking connectivity assistance for your event or meeting. Services can include: • Network connectivity of computers/devices for the event • Installation and testing of new software as required • Laptop rentals • Providing on-call AV and technical support during the event • Liaise with Facilities as required

MedIT Service Desk

All USB drives used to store work-related and confidential files must be encrypted. High-quality hardware-encrypted USB drives are available at very low cost from the Faculty’s MedStore.

MedStore business hours

MedStore business hours

416-946-7197 or info@uoftmedstore.com

Yes

<p>See current retail pricing at <a href="http://www.uoftmedstore.ca">www.uoftmedstore.ca</a></p&gt;

For Faculty of Medicine clients who need a server on which to host a website or web application, MedIT is now offering a virtual server hosting service / virtual colocation. Working in partnership with the University’s Information and Technology Services (ITS), we are now able to provide other Faculty clients with access to the same secure infrastructure on which we host the Faculty’s sites and systems.

Importantly, while the initial setup of the servers will be facilitated (at no cost) by MedIT, the ongoing management of the servers is entirely the responsibility of the client, and the ongoing costs will be charged by ITS directly to the client, based on their virtual hosting service rates. To assist clients with the initial server setup, MedIT will:

• request the initial creation of the server by ITS based on the client’s specifications
• place the server behind the Faculty's firewall, establishing rules & allocating a Faculty IP address
• set up any required University DNS entries (i.e. a URL ending in “med.utoronto.ca”)
• perform the initial operating system installation (Windows Server or Ubuntu Linux)
• provide the client with RDP access to the server (which requires authentication via UTORvpn)
• set up regularly-scheduled vulnerability scanning (if applicable) and uptime monitoring

After the initial setup, the client will take on full responsibility for the installation of applications, and for the ongoing configuration, maintenance, patching, and security of the server, working directly with ITS where necessary. For liability reasons, MedIT staff cannot participate in the operation, maintenance, or troubleshooting of servers or applications they are not familiar with. Therefore, virtual server clients are required (if they themselves do not have the required technical skills) to arrange for their own qualified system administration support. The specific tasks that will be the client's ongoing responsibility include (but are not limited to):

• operating system updates and patches
• installation and updates/patches of applications or application servers
• database installation, configuration, and tuning
• antivirus installation and maintenance, server hardening, performance tuning, log monitoring
• registering and configuring external domain names
• adding server resources (processors, RAM, hard disk) – coordinate with ITS
• taking snapshots, or doing backups or restores – coordinate with ITS

The only exception is that MedIT will provide firewall maintenance to virtual server clients (since they are using the Faculty’s firewall). Please note that we reserve the right, with reasonable notice, to isolate or block any server or site which is shown to have a serious unpatched vulnerability, or that poses a risk to other servers in the same environment. Also, please note that we can only offer virtual servers; for security and liability reasons we can no longer offer physical co-location of 3rd-party servers in our data centre.

System administrators are required to use UTORvpn to obtain a University IP address in order to access their servers hosted under this program.

MedIT Service Desk

In order for eLearning module files, such as Articulate Storyline files, to be viewed, they need to be hosted on a server optimized for playing back that type of media. MedIT can host eLearning module files on our dedicated server, making them easily accessible and playable from any browser or device. We can also apply security features to the hosted module, if desired.

MedIT Service Desk

Professionally-managed backup solution provided by Information Technology Services (ITS). Other than the requirement that the client system be on the University’s network, there are virtually no restrictions on the type of hardware, operating system or total amount of data to be backed up.

24/7

ITS business hours

416-978-3855 or backups@noc.utoronto.ca

Yes

See service homepage for details

MedIT works with our clients to design and develop academic and administrative applications to meet a wide variety of business objectives. At MedIT we develop web based applications using an Agile software development methodology, and based on a Java development platform. When developing a new application, our goal is to create a comprehensive design solution. This requires an understanding of business, functional and technical requirements, and the level of change that may occur with the introduction of the new application. Our methodology includes attempting to identify how the application fits into the workflow of existing people, processes and tools that are already in place. Our specifications are based on user stories, and include mockups and wireframes as required to ensure the design is understood and accepted. Estimates for developing a web based application depends highly on the purpose and budget, and can only be developed with more detailed consultations. While lead times will vary based on the scope and nature of the project, the typical lead time for application development is no less than 6-8 months. When we are not available to do the work, MedIT has also used the Request for Supplier Quote (RFSQ) procurement process to secure agreements with a number of development companies that are capable of working with clients to design and develop web based applications to meet a wide variety of objectives. These companies can guide a client through the entire lifecycle of designing and developing a solution (although it is possible to engage MedIT through our Software Design services to complete the design). To engage one of these companies, a complete list of requirements must be developed so that quotes can be solicited from each of the vendors in accordance with the RFSQ. For those web applications developed by MedIT, hosting will be provided for a fee. For web applications developed by outside vendors, hosting is available through the Virtual Server Hosting Service.

MedIT Service Desk