Professionally-managed backup solution provided by Information Technology Services (ITS). Other than the requirement that the client system be on the University’s network, there are virtually no restrictions on the type of hardware, operating system or total amount of data to be backed up.

24/7

ITS business hours

416-978-3855 or backups@noc.utoronto.ca

Yes

See service homepage for details

MedIT works with our clients to design and develop academic and administrative applications to meet a wide variety of business objectives. At MedIT we develop web based applications using an Agile software development methodology, and based on a Java development platform. When developing a new application, our goal is to create a comprehensive design solution. This requires an understanding of business, functional and technical requirements, and the level of change that may occur with the introduction of the new application. Our methodology includes attempting to identify how the application fits into the workflow of existing people, processes and tools that are already in place. Our specifications are based on user stories, and include mockups and wireframes as required to ensure the design is understood and accepted. Estimates for developing a web based application depends highly on the purpose and budget, and can only be developed with more detailed consultations. While lead times will vary based on the scope and nature of the project, the typical lead time for application development is no less than 6-8 months. When we are not available to do the work, MedIT has also used the Request for Supplier Quote (RFSQ) procurement process to secure agreements with a number of development companies that are capable of working with clients to design and develop web based applications to meet a wide variety of objectives. These companies can guide a client through the entire lifecycle of designing and developing a solution (although it is possible to engage MedIT through our Software Design services to complete the design). To engage one of these companies, a complete list of requirements must be developed so that quotes can be solicited from each of the vendors in accordance with the RFSQ. For those web applications developed by MedIT, hosting will be provided for a fee. For web applications developed by outside vendors, hosting is available through the Virtual Server Hosting Service.

MedIT Service Desk

Provide users and department with on-demand support for computers and devices which are the property of Temerty Faculty of Medicine. We support: • Windows and Mac installation, configuration, troubleshooting and support • Dell hardware purchasing, configuration, troubleshooting, and support (PC and laptops) • Mobile devices basic troubleshooting and support • Basic network equipment troubleshooting (switches, optical circuits, and cables) • Application support: MS Office (e-mail, Word, Excel) e-token, antivirus, and local backup We work with ITS to provide network engineering and major installation services.

MedIT Service Desk

MedIT can provide up-front requirements analysis to help develop documentation that can be used by 3rd party vendors to quote on projects. This is identical to the work we do in our own development projects – create a clear and articulated set of functional requirements needed by the system to ensure there is a clear scope of work, written in a format that should be understandable to both non-technical and technical stakeholders. Estimates for developing a requirements depends highly on the scope of the system, and can only be developed with more detailed consultations. While lead times will vary based on the scope and nature of the project, the typical lead time for engaging in a requirements analysis is usually no less than 3-4 months.

MedIT Service Desk

Where a department or program wishes to obtain a more consistent level of support for their computer technology (over and above simply submitting tickets as required using the Computing Technology Support – On Demand service) MedIT may enter into an annual agreement to provide such support. Such agreements will be for a period of no less than 1 year. The agreement will specify the type(s) of support required (service descriptions), what is covered under the agreement, the frequency and schedule of service, the cost, procedures for requesting and tracking support, and other relevant issues. There is no standard offering—the service available depends on the need, and on the staff available.

MedIT Service Desk

MedIT performs proactive online vulnerability scanning on websites and web applications that contain confidential and (in particular) protected data (such as personal information, or PI), to ensure that all known vulnerabilities have been addressed, and that all reasonable security controls are in place. For new websites and web applications, the need for vulnerability scanning is usually identified during the assessment phase of the Faculty’s Information Risk Management Program, in which the sponsor of the system describes the types of data the system will contain, and outlines the security controls that will be in place to protect it. For existing systems, vulnerability scanning will be performed based on an inventory of high-risk systems maintained by MedIT.

MedIT Service Desk

The purchasing of licensed software at the University of Toronto is through the Licensed Software Office (the LSO) at the Information Commons.

24/7 (for the online store)

Monday to Friday 9:30am to 5:00pm

Email lic.software@utoronto.ca or phone 416-978-4990

Yes

See service homepage for details

ShareFile is a cloud-based file-sharing service intended for enterprise use, and is a secure alternative to DropBox (and other consumer-focused systems) for use by staff and faculty members of the Temerty Faculty of Medicine. ShareFile augments the internal departmental network drive (the N: drive), allowing the secure sending and receiving of files or folders, including very large files, to or from users outside your department, or the Faculty. The best method for file sharing within a department is to use the departmental network drive (the N: drive) provided as the Faculty's Network File Server service.

For most administrative users, the best way to access these network-based files remotely is to use secure Remote Desktop Access to their work computer. Where intranet-style internal file sharing and discussion is required, the University’s Learning Portal (Blackboard) is also available. Sharefile is meant to augment these services for specific purposes, such as file sharing to external contacts, but not to replace them for day-to-day internal use.

The core purpose for ShareFile is to allow an individual Temerty Faculty of Medicine staff and faculty members to securely share file, (including very large files, with people external to their department, or the Temerty Medicine). It is not intended to be used as a shared drive, as a departmental intranet, or as a document collaboration solution. Regular ShareFile users are known as “employee users” within ShareFile. Employee users can create any number of “client users” (external contacts) that they can send files to, but client user accounts are limited in their functionality: they can’t create root level folders in the system, use the “Send a File” and “Request a File” features, or use the Sync applications for Windows and Mac computers. Client users are primarily intended to be used to receive files from and/or provide files to an employee user. It’s important to note that ShareFile employee user accounts are meant to be used and managed by a named individual, and are not meant to be used as a generic or departmental account, or as a “shared drive.” Problems may arise where a single employee user account is being synced to multiple computers or mobile devices used by different people. ShareFile does not support live co-editing and group document collaboration as provided in consumer services such as Google Drive or Office365. ShareFile is run by Citrix, the makers of GoToMeeting.

Like DropBox, it offers:

• Access to files from any PC, Mac, or mobile device
• A simple local sync tool for Windows and Mac computers
• Mobile apps for iPhone/iPad and Android
• A mobile website for other platforms (such as Blackberry)
• The upload and receipt of large files (up to 10GB in size)
• Simple sending of large files using hyperlinks rather than attachments

Unlike the more consumer-focused DropBox, ShareFile offers advanced features like secure FTP compatibility (FTPS over SSL), a “Request a File” function, and substantially more security than DropBox. In addition, the Faculty’s configuration uses on-campus file storage rather than cloud storage. While Citrix operates the overall ShareFile system, individual user accounts within the Temerty Faculty of Medicine space will be assigned and supported by the MedIT, which manages an enterprise account on behalf of the Temerty Faculty of Medicine as a direct cost-recovery service.

To request a ShareFile account, please email MedIT.

Watch the Sharefile instructional video:

MedIT Service Desk

Webcasting is the live streaming of an event so that others can watch and listen to it online from a computer. Webcast academic events are also often called webinars. MedIT can webcast a presentation, lecture or meeting, and if desired, record it at the same time. This gives viewers the option of experiencing the event in the location where it is taking place, as a live broadcast on the web, or as a recording that can be viewed on the web at a later date. Using a camera and microphones, the technology captures all elements of the presentation for the viewer, including PowerPoint. Remote participants watching the webcast can interact via a web chat. If recorded, the recording can then be posted on portal or another website; hosting options are available. See an infographic on webcasting here

MedIT Service Desk

MedIT can provide technical support, including planning, scheduling, hosting, recording, and editing, for Zoom calls. Whether your call is brief, but need the added assurance of a professional to make sure nothing goes wrong, or if you are hosting a multi-day course with multiple presenters, panelists, and break-out rooms, we can help ensure that your online or hybrid (online and in-person) event goes smoothly.

One of the meeting rooms in MedIT, MSB 3174, has been configured to be used for web-based videoconference calls. The integrated table microphones and speakers improve the audio over the usual computer microphone and speaker usually used for tools such as Skype or Google Hangouts, allowing everyone in the room to hear and be heard. A web-conferencing camera has also been added to the room (note that the cameras for infrastructure videoconferencing will not work for web-based videoconferencing). MedIT staff will, at no charge (but with advance notice) set up the room for the web-based videoconference call and provide support for the hardware in the room, but because of the ever-changing and consumer-focused nature of Skype and other web-based tools, we don’t provide support for them specifically, or guarantee that they will work as intended. See an infographic on webconferencing here

For webconferencing using Zoom, please fill in this form: Request Webconferencing Support

MedIT Service Desk