Faculty and staff who would like to purchase and install technology in classrooms, conference rooms, event sites, or other departmental spaces, can contact MedIT to request a consultation. Our staff evaluates the latest trends in equipment appropriate for university environments, and can assist with both new installations and the integration of new or replacement technology into existing configurations. MedIT will provide Project Management assistance with the selected AV vendor and project coordination with other departments or vendors involved in the project if required. Charges for this service vary depending on your needs. A signed Letter of Understanding (LOU) is required before the start of any project. Because work of this type requires significant lead time, you are strongly encouraged to consult with us at least six months in advance of when the work needs to be done.

MedIT Service Desk

Provide consultation, technical advice, and implementation support related to major IT projects such as making major departmental IT purchases, standardizing and securing all computers in a department, and the transition of departmental user accounts (email, file server) to Faculty-run services. Services can also include:

• Analysis on whether to buy or lease equipment
• Advice on purchasing or upgrading departmental servers.
• Technical support for moving files from old servers to new servers

MedIT Service Desk

MedIT can convert media files from one format to another, such as .wmv to .mp4, or from an unfinished product into one that can be viewed online. Files can be converted to the appropriate format so that it’s compatible with the client’s website or presentation. Note that depending on the original file type, not all conversions will be possible. Hosting services are available if necessary.

MedIT Service Desk

The Faculty’s major learner information systems—MedSIS (UME), POWER (PGME) and GradSIS (Graduate Studies)—were all developed in partnership with and are supported by Knowledge4You. MedIT provides hosting, business analysis, and project management services with regard to these systems; however, we do not provide technical or user support.

• For POWER, email power.help@utoronto.ca or phone 416-978-8399
• For MedSIS, email medsis@logibec.com or medsis.ume@utoronto.ca
• For GradSIS, email gradsis@knowledge4you.com

The University of Toronto has negotiated a Microsoft Enrollment for Education Solutions (ESS) Program at no charge for all faculty and staff. The Campus Agreement provides CORE CAL licenses, Microsoft Windows, Microsoft Forefront Endpoint protection and Microsoft Office Professional for Windows or Macintosh for installation on University of Toronto owned equipment. For personally owned machines, University of Toronto faculty and staff members can take advantage of the Home Use Program (HUP) and purchase, for a nominal cost, the Microsoft Office Professional (Windows or Mac) from Microsoft directly.

simcoe.help@utoronto.ca

The MADLab is a student-centric facility, at the heart of the Downtown campus, devoted to accelerating mobile software development at UofT.

MADLab business hours

MADLab business hours

mad.lab@utoronto.ca

No

Requests for laptop rental can be made through the Service Desk. Units are reserved in advance, and may be picked up and returned at the Service Desk in Room 3172 MSB during MedIT business hours. Rental laptops are the same make/model as those used in the MedIT computer labs. They are running Windows 10, and have Microsoft Office Professional 2016 and a variety of browsers (IE, Firefox, and Chrome) installed.

MedIT Service Desk

Encrypting mobile devices makes it impossible for someone to access the data held on them without knowing the password. This makes them secure in the case of loss or theft, and is required, by law, for any device which contains confidential information, and in particular personal information. Encryption capabilities are built into every major mobile operating systems, from Windows 7 and Mac OSX (for laptops) to mobile operating systems like iOS, Android, and Blackberry. Although encryption can be applied by the end user, MedIT technicians are ready to help in case there are questions, or to perform the encryption on University-owned computers.

MedIT Service Desk

MedIT offers a mobile device integration service which consists of recommending and supporting the operating systems for mobile devices (smartphones and tablets) which provide the features necessary to meet security and functionality standards currently in effect at Faculty of Medicine. We can recommend the types of devices and operating systems supported by Faculty’s network, provide support for personal devices (Bring Your Own Device – BYOD), and integrate devices with Faculty’s Microsoft Exchange server.

MedIT Service Desk

Network connectivity support includes connecting computers to the University’s network (within Faculty-managed buildings and spaces), as well as IP address assignment and basic infrastructure (switch, firewall) management. IP address assignment consists of provisioning users and departments at Faculty of Medicine with an Internet Protocols (IP) address space (subnets) or individual IP. This per-ticket service is intended for single computers or small numbers of computers at a time, and basic network infrastructure work. We work with ITS to provide network engineering and major installation services.

MedIT Service Desk