MedIT can convert media files from one format to another, such as .wmv to .mp4, or from an unfinished product into one that can be viewed online. Files can be converted to the appropriate format so that it’s compatible with the client’s website or presentation. Note that depending on the original file type, not all conversions will be possible. Hosting services are available if necessary.

MedIT Service Desk

The Faculty’s major learner information systems—MedSIS (UME), POWER (PGME) and GradSIS (Graduate Studies)—were all developed in partnership with and are supported by Knowledge4You. MedIT provides hosting, business analysis, and project management services with regard to these systems; however, we do not provide technical or user support.

• For POWER, email power.help@utoronto.ca or phone 416-978-8399
• For MedSIS, email medsis@logibec.com or medsis.ume@utoronto.ca
• For GradSIS, email gradsis@knowledge4you.com

The University of Toronto has negotiated a Microsoft Enrollment for Education Solutions (ESS) Program at no charge for all faculty and staff. The Campus Agreement provides CORE CAL licenses, Microsoft Windows, Microsoft Forefront Endpoint protection and Microsoft Office Professional for Windows or Macintosh for installation on University of Toronto owned equipment. For personally owned machines, University of Toronto faculty and staff members can take advantage of the Home Use Program (HUP) and purchase, for a nominal cost, the Microsoft Office Professional (Windows or Mac) from Microsoft directly.

simcoe.help@utoronto.ca

The MADLab is a student-centric facility, at the heart of the Downtown campus, devoted to accelerating mobile software development at UofT.

MADLab business hours

MADLab business hours

mad.lab@utoronto.ca

No

Requests for laptop rental can be made through the Service Desk. Units are reserved in advance, and may be picked up and returned at the Service Desk in Room 3172 MSB during MedIT business hours. Rental laptops are the same make/model as those used in the MedIT computer labs. They are running Windows 10, and have Microsoft Office Professional 2016 and a variety of browsers (IE, Firefox, and Chrome) installed.

MedIT Service Desk

Encrypting mobile devices makes it impossible for someone to access the data held on them without knowing the password. This makes them secure in the case of loss or theft, and is required, by law, for any device which contains confidential information, and in particular personal information. Encryption capabilities are built into every major mobile operating systems, from Windows 7 and Mac OSX (for laptops) to mobile operating systems like iOS, Android, and Blackberry. Although encryption can be applied by the end user, MedIT technicians are ready to help in case there are questions, or to perform the encryption on University-owned computers.

MedIT Service Desk

MedIT offers a mobile device integration service which consists of recommending and supporting the operating systems for mobile devices (smartphones and tablets) which provide the features necessary to meet security and functionality standards currently in effect at Faculty of Medicine. We can recommend the types of devices and operating systems supported by Faculty’s network, provide support for personal devices (Bring Your Own Device – BYOD), and integrate devices with Faculty’s Microsoft Exchange server.

MedIT Service Desk

Network connectivity support includes connecting computers to the University’s network (within Faculty-managed buildings and spaces), as well as IP address assignment and basic infrastructure (switch, firewall) management. IP address assignment consists of provisioning users and departments at Faculty of Medicine with an Internet Protocols (IP) address space (subnets) or individual IP. This per-ticket service is intended for single computers or small numbers of computers at a time, and basic network infrastructure work. We work with ITS to provide network engineering and major installation services.

MedIT Service Desk

The Faculty’s network file server provides departments (the N: drive) with a business-class secure central repository located on Faculty’s local area network, or LAN. The files and folders are shared at users or department level based on the permission granted by the data custodians (Department Chairs, Business Officers, etc.). For the sharing of files outside of the Faculty’s LAN, use the ShareFile service. Features of the Network File Server service include:

• Storage/Quota Management on a per-department basis
• Access Control is based on permissions granted
• Backup retention of up to 28 days
• Anti-virus protection
• Self-serve restore: a user can restore his/her own files for up to 14 days

MedIT Service Desk

Faculty and staff who would like assistance in coordinating a smooth transition for your office move to a new location can contact MedIT to request an office move consultation. Prior to the move, we can help assess the new location to ensure that there will be sufficient number of active network jacks for all of your computers, printers and other peripherals. We can also provide assistance in disconnecting your computers and packing them into moving bins and then reconnecting your computers in the new location and ensuring full network connectivity for all of your devices. Should you require extra additional network cables, extension cables or power bars in the new location; MedIT can order these items and have them available on move day. We can also provide assistance in coordinating with Central IT Services to ensure that your staff can continue to use Administrative Systems like AMS and ROSI in the new location. MedIT can also work to coordinate with other departments like Facilities, Trades, Movers and Vendors involved in the project if required.

MedIT Service Desk