The Faculty’s network file server provides departments (the N: drive) with a business-class secure central repository located on Faculty’s local area network, or LAN. The files and folders are shared at users or department level based on the permission granted by the data custodians (Department Chairs, Business Officers, etc.). For the sharing of files outside of the Faculty’s LAN, use the ShareFile service. Features of the Network File Server service include:

• Storage/Quota Management on a per-department basis
• Access Control is based on permissions granted
• Backup retention of up to 28 days
• Anti-virus protection
• Self-serve restore: a user can restore his/her own files for up to 14 days

MedIT Service Desk

Faculty and staff who would like assistance in coordinating a smooth transition for your office move to a new location can contact MedIT to request an office move consultation. Prior to the move, we can help assess the new location to ensure that there will be sufficient number of active network jacks for all of your computers, printers and other peripherals. We can also provide assistance in disconnecting your computers and packing them into moving bins and then reconnecting your computers in the new location and ensuring full network connectivity for all of your devices. Should you require extra additional network cables, extension cables or power bars in the new location; MedIT can order these items and have them available on move day. We can also provide assistance in coordinating with Central IT Services to ensure that your staff can continue to use Administrative Systems like AMS and ROSI in the new location. MedIT can also work to coordinate with other departments like Facilities, Trades, Movers and Vendors involved in the project if required.

MedIT Service Desk

MedIT Service Desk

The ISEA group of ITS facilitates the purchase of Comodo Group TLS (formerly known as SSL) certificate products for University server administrators.

The ISEA group of ITS facilitates the purchase of Comodo Group TLS (formerly known as SSL) certificate products for University server administrators. The Information Security group in I+TS adds a departmental contact vetting process to ensure authorization to use server certificates. This service provides advantages over purchasing direct from a commercial Certificate Authority:

• the site validation process for the utoronto.ca or toronto.edu domains is completed
• significant cost reduction
• notification of imminent cert expiry is provided at least two weeks before the expiry date

24/7

Monday to Friday 9:00am to 5:00pm

security.admin@utoronto.ca

Yes

See service homepage for details

Both online and group training are available regarding tools, techniques, and best practices for end-user computing in the University environment.

MedIT Service Desk

The MedIT Service Desk provides limited support to the Temerty Faculty of Medicine for the University of Toronto system login (UTORid). The UTORid is part of the larger University identification and authentication system called UTORauth. Your life in UTORauth starts when you first enter the university; perhaps as a student or staff member, maybe just as a temporary contractor doing work for the U of T. UTORauth collects ID data from a variety of authoritative sources around campus and merges all of this information together.

Think of the UTORid like your digital driver's license. You need one to navigate the highways and byways of the U of T's electronic resources. This UTORid, along with the password you choose, will be the primary method of validating yourself to each of the many websites, applications and portals that make up the U of T's internet presence.

Problems with an Existing UTORid

The MedIT Service Desk does not have the ability to:

• Make UTORid account information changes
• Update UTORid account status

If you require assistance for any of these issues, please contact the Information Commons, located on the first floor of Robarts Library. You may walk up for service (please bring photo ID for account changes) or telephone for assistance (416 978 HELP). You can visit their website to verify operating hours.

If you are having issues with your password, you can try verifying your UTORid and password on the UTORid Management Page. Select the link “Verify” under the heading ‘Problems with your UTORid.’ You can try a few different variations here without worrying about being locked out of your account. Note: Your UTORid is a combination of your lastname and firstname, is all one word, and has no capitals. Your password was self-created, is exactly eight digits, and contains a mix of characters: at least one capital OR one number.

UTORid Self Service

To make changes to your account, you will need to login with your UTORid (or UTORmail account) and password.

There are several changes that you can make to your UTORid account from the UTORid Management Page. To make changes to your account, you will need to login with your UTORid (or UTORmail account) and password. From the homepage, you can choose several options concerning the modification of your account. For example, Faculty, Staff and Students can:

• Activate or Create their UTORid
• Manage their password
• Change your password
• Reset your forgotten password (students only)
• Setup forgotten password utility (students only)
• Make changes to their account
• Get information about their account

If you are having issues with your UTORmail or are not receiving mail, you can check the size of your inbox (and other mail folders) on the UTORid Management Page. Click the link “Get Information.” Enter your UTORid and password AND check the box that says “Show current sizes of your UTORmail folders.”

MedIT Service Desk

The MedIT Service Desk provides front-line support for and access to almost all the IT services provided by the Temerty Faculty of Medicine—and even for some select University IT services.

The Service Desk staff take requests for the various services in our service catalogue in person, by phone, email to MedIT or via a form on the website, and direct them through our ticketing system to any of the teams who will provide the most effective response for your needs. Walk-in support is available in Room 3172 MSB. New tickets may be created and existing tickets updated by staff on-site.

Service Desk staff are usually apprised of any planned or unplanned service interruptions and have ready answers for questions about the availability of MedIT meeting and classrooms and related equipment and software. The Service Desk area has a posted daily schedule for booked meeting and class rooms.

Services that have their own Service Desks include MedSIS, and POWER.

• Email: MedIT
• Phone: 416-978-8504

FOCUS is a full-featured HR reporting and relationship management tool for the Faculty of Medicine that provides units one place to track and manage demographic data about faculty members. Managed by the Faculty’s Human Resources office, FOCUS was developed and is supported by the MedIT specifically to meet the needs of the Temerty Faculty of Medicine. It accepts information from multiple sources (primarily HRIS), allows units to create their own custom information fields, and provides powerful robust tools to generate reports.

MedIT provides user training on a regular basis to show users the common features contained in FOCUS. Note that expert level users of FOCUS require an extensive understanding of HRIS data and its structures. DC cannot provide training or assistance with HR and HR data matters.

Log into FOCUS here: FOCUS

Training

** MedIT does not have regular training scheduled. 

MedIT Service Desk

Allows Temerty Faculty of Medicine staff and faculty members to safely and securely send and receive work related email, and to manage an electronic calendar.

The Faculty of Medicine runs a Microsoft Exchange server of its own (separate from the University’s UTORexchange and UTMail+ services) which provides the following functionality:

• Send and receive email messages, both internally and via the Internet
• Provides a calendar function with group scheduling capability
• Allows up to 3 GB of mailbox storage by default
• Provides access to mailbox via a browser (Outlook Web Access)
• Allows for shared messages, contacts and calendar items through Public Folders
• Provides virus and spam protection

MedIT Service Desk

The Faculty of Medicine’s Re-Appointment process is managed by the Faculty’s Human Resources office, and facilitated by a workflow and document management system (Laserfiche) supported by MedIT. MedIT provides technical training on a regular basis to show users (administrative and faculty members involved in the departmental review committees) how to use the system for re-appointments. Note that users attending these sessions will are required to have existing knowledge of the Faculty and University’s policies and guidelines regarding promotion prior to attending. A review session regarding the Faculty and University’s policies and guidelines can be arranged with the Faculty’s Human Resource department.

MedIT Service Desk