Instructions for Individuals without Remote Desktop to connect to your Shared Drive.
Instructions for individuals who require access to Departmental Shared Drive. This connection only requires a VPN connection with no Remote to your Desktop.
PC users:
- Connect to the VPN
- Open Command Prompt
- type in or copy/paste "net use N: \\medshare.med.utoronto.ca\F /user:medicine\utorid password"
- replace utorid with your actual utorid, and replace 'password' with your actual password you use
- open file explorer and you should see the new path to the shared drive
Mac users:
- connect to the VPN
- open finder
- press Command+K
- in the dialogue box “Connect to Server” enter the following: smb://medshare.medicine.utorad.utoronto.ca/F/Department Shared DriveName – replace the highlighted text with whatever the name of your shared drive is on the network e.g. smb://medshare.medicine.utorad.utoronto.ca/F/radiation oncology
NB: For the MAC, you do need to reconnect the drive each time you VPN in but you will have the file path saved so you just do the command k and press enter each time and you are in for the duration of that VPN session.
If you require assistance please contact MedIT HelpDesk.
HelpDesk Number: 416.978.8504
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VoIP Communicator 7 latest Application upgrade
All users are reminded of a mandatory VoIP desktop ‘Communicator 7’ application upgrade. The VoIP home page will have both the Windows and Mac procedures. The VoIP/Telecommunications team are asking users to perform this update themselves if they have Administrator privileges.
This new release does not apply to mobile phone VoIP users of the ‘Communicator 7’ app.
Please note if you have any issues downloading or installing this upgrade please contact MedIT or call 416-978-8504
Instructions to download upgrade.
Windows O/S - http://www.myphonetraining.com/files/Communicator_7.bc-uc.win-22.7.8.74.msi
Mac O/S - http://www.myphonetraining.com/files/Communicator_7.bc-uc.osx-22.7.8.47.dmg
Instructions to install the upgrade.
https://telecommunications.utoronto.ca/updating-communicator-7-application/
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Staying Safe Online
Staying safe online can seem like an overwhelming, complex, and never ending process. If you've implemented these 5 tips, you'll be taking a significant step forward in helping minimize risks when you're online.. Please don't hesitate to contact our Service Desk if you have questions.
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Recommended technology requirements for remote/online learning
The following web page has been created to provide information to students on recommended minimum specs for technology for remote learning. Please note the technology requirements are recommendations, and that learners should consult with their education program to clarify if they have different requirements.
It also provides information and links for students who may need financial support in meeting these requirements.
https://www.viceprovoststudents.utoronto.ca/tech-requirements-online-learning/
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Frank Deak
Windows 7 End Of Life Notice January 14 2020
As you may know Microsoft has announced that Windows 7 end of life is January 14th 2020. This means that Microsoft will no longer be issuing regular Windows security updates for the Windows 7 and will render any computers using Windows 7 vulnerable to future security attacks. Discovery Commons has been steadily upgrading Faculty of Medicine administrative computers to Windows 10 since 2019 but there are still some remaining.
For administrative computers that have not been upgraded to Windows 10 we have purchased and installed Windows 7 Extended Support Updates (ESU) License to provide continued security updates. If you get any reports from staff members that their Windows 7 license has expired, please have them contact Discovery Commons so that we can ensure the (ESU) Security Upgrade has been applied.
Discovery Commons will continue to upgrade the remaining administrative computers using Windows 7 at no direct cost to units until June 2020. After June 2020 any remaining Windows 7 computer upgrades will be subject to additional license fees and hourly labour costs that will be charged directly to your unit. After June 2020, we may also disable your Windows 7 PC’s access to the network until it has been upgraded to ensure the Faculty’s protection.
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Frank Deak
15-inch MacBook Pro Battery Recall Program
15-inch MacBook Pro Battery Recall Program
Apple has determined that, in a limited number of older generation 15-inch MacBook Pro units, the battery may overheat and pose a fire safety risk. Affected units were sold primarily between September 2015 and February 2017 and product eligibility is determined by the product serial number.
Customer safety is always Apple's top priority, and we have voluntarily decided to replace affected batteries, free of charge.
Please visit this link and follow the instructions to see if you are eligible for this program.
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Frank Deak
Changes in Discovery Commons' Application Team
We’ve implemented some exciting changes at Discovery Commons. In our effort to constantly improve and ensure we’re aligned with the best practices in technology management, we are restructuring our Applications Team into the Service Delivery Team.
Service delivery represents our ability to deliver the right services, at the right quality and at a competitive cost to enable the Faculty of Medicine to achieve its academic mission. To that end, the Applications Team is being split into two portfolios, with each portfolio being managed by a Portfolio Manager.
- Assessment, Curriculum, and Evaluation services – responsible for all applications supporting assessment, curriculum, and evaluation services. Court van Beek is the Portfolio Manager for these services.
- Administrative services – responsible for managing all applications supporting administrative services within the Faculty. Katherine McConnell is the Portfolio Manager for these services.
Portfolio Managers combine their in depth knowledge and experience with the services in their portfolio with technology and industry trends to maximize the value of the technology applications within their Portfolio. They are the key contact that works closely with the clients, technical staff, and/or vendors (when required) to implement and maintain successful Portfolios that align with the strategic goals of the Faculty.
The Portfolio Managers are supported by the Associate Director, Service Delivery, whose role is to maximize the efficiency and effectiveness of the Service Delivery Team’s internal processes for implementing and supporting Portfolio services. The Associate Director, Service Delivery manages the Service Delivery Team, which is composed of portfolio managers, business systems analysts, developers and application support specialists. Philip Chung is the Associate Director, Service Delivery.
The former role of Associate Director, Applications role is being replaced by the two Portfolio Managers and Associate Director, Service Delivery. All three individuals in these new positions are long standing members of Discovery Commons with great knowledge and experience of the Faculty’s operations, and successful track records in delivering value.
This new structure provides a greater ability to focus on each of the service Portfolios, while offering the Faculty a strategic sustainable approach to managing its applications. I hope you’ll join me in congratulating Court, Katherine, and Philip in their new roles!
Sam Chan
Director, Information Technology
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Sam Chan
Changes to MedIT room bookings effective January 1, 2025
As of January 1, 2025, MedIT will not be accepting any new room reservation requests for 3173, 3174, 3175, 3281 and 3287.
If you have any questions or require space for your events in 2025, please contact space.admin@utoronto.ca.
If you are in need of a computer lab, the following are available on the St. George campus:
Map and Data Library @ Robarts Library – 20 PCs: https://mdl.library.utoronto.ca/technology/computer-lab
Instruction Lab @ Gerstein Library – 19 PCs: https://gerstein.library.utoronto.ca/spaces/tech-and-tools/computers
Education Commons @ OISE – 6 labs w/11 or 20 PCs: https://www.oise.utoronto.ca/ec/Services/Computers_Software/Computer_Labs/index.html
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Phishing Alerts
The University maintains a list of phishing emails that have been reported at securitymatters.utoronto.ca/phish-bowl/
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Discovery Commons
System maintenance
Google map
Update (4:45 p.m.): Service has now been restored to the applications below
The following applications will be unavailable while maintenance is occurring:
CPlan, FOCUS, Learner Chart, OASES, Org Registry, Nominations, Titanium, UTMedfiles
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